Privacy Policy

At Mochilero Ostello, we are committed to safeguarding the privacy and personal data of our guests, employees, and visitors. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable privacy laws.

1. Information We Collect

We may collect the following types of personal information from our guests and visitors:

1.1. Personal Identification Information: Name, email address, phone number, postal address, gender, nationality, and date of birth.
1.2. Booking and Transaction Data: Payment details, booking history, and special preferences (such as dietary or accessibility needs).
1.3. Identification Documents: Passport, Aadhaar card, or other valid government-issued ID as required by law during check-in.
1.4. Online Usage Data: Information about how you use our website, including your IP address, browser type, and device information.
1.5. Feedback and Surveys: Any feedback, reviews, or responses you provide through surveys, emails, or in-person interactions.

2. How We Use Your Information

Mochilero Ostello may use your personal data for the following purposes:

2.1. Booking and Reservation Management: To process and confirm your reservations, manage check-ins/outs, and communicate relevant updates regarding your stay.
2.2. Payments: To process transactions, refunds, and security deposits.
2.3. Customer Service: To respond to inquiries, handle requests, and provide support throughout your stay.
2.4. Marketing and Promotions: With your consent, we may send newsletters, promotional offers, or updates about upcoming events via email or other channels.
2.5. Legal Compliance: To fulfill legal obligations such as reporting guest information to local authorities as required by law.
2.6. Improvement of Services: To analyze usage data and guest feedback to improve our services, facilities, and overall guest experience.

3. Data Sharing and Disclosure

Mochilero Ostello does not sell or rent your personal information to third parties. However, we may share your data in the following cases:

3.1. Service Providers: We may share information with trusted third-party vendors for payment processing, IT services, or marketing support. These providers are obligated to safeguard your data and use it solely for the services they provide to us.
3.2. Legal Obligations: We may disclose personal information if required by law or in response to valid requests by public authorities (e.g., police or government officials).
3.3. Business Transfers: In the event of a merger, acquisition, or sale of our assets, personal information may be transferred as part of the business transaction.

4. Data Security

We take the security of your personal information seriously and have implemented the following measures to protect it:

4.1. Encryption: Sensitive data, including payment information, is encrypted both in transit and at rest.
4.2. Access Control: Only authorized personnel have access to your personal information, and they are trained on data protection practices.
4.3. Regular Audits: We regularly review our data storage, processing, and security protocols to ensure compliance with legal standards and industry best practices.

5. Your Data Protection Rights

As a guest of Mochilero Ostello, you have the following rights regarding your personal information:

5.1. Right to Access: You can request a copy of the personal data we hold about you.
5.2. Right to Correction: You have the right to ask us to correct or update any inaccurate or incomplete information.
5.3. Right to Deletion: You may request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for us to retain it.
5.4. Right to Object: You can object to the processing of your data for marketing or other purposes.
5.5. Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw it at any time.

6. Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve website performance.

6.1. Types of Cookies: We use both session and persistent cookies for purposes such as website analytics, personalization, and faster login.
6.2. Managing Cookies: You can control cookie settings via your browser and disable cookies if preferred, but this may affect the website’s functionality.

7. Retention of Personal Information

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

8. Changes to the Privacy Policy

Mochilero Ostello reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website, and where appropriate, we will notify you via email.